General

Technical Problems & Solutions

• How can I enable tracking on iOS and Android?
• Am I allowed to use a VPN?
• Why am I stuck loading on the splash screen?

Payout Issues

• Why can't I redeem a discounted gift card when I have enough money?
• Why can't I redeem certain gift cards when I have the exact balance required?
• Why don't my crypto payouts match what I've redeemed?
• Why is my first payout taking so long to arrive?
• Why is my payout is taking longer than two days to arrive?
• Where can I find my gift cards and past payouts?

See all 11 articles

Survey Issues

• What are profile questions and qualifications?
• Why aren't there any surveys available?
• Why was I disqualified or 'screened out' from a survey?
• I completed a survey but didn’t receive any reward
• Why am I getting surveys in different languages?
• What can I do if my survey is broken?

See all 7 articles

Games & Offer Issues

• I have completed a game or task but didn’t receive any reward
• I have completed a task or game, but it doesn't show up as completed
• I get a blank page when trying to play a game or do a task

About FaceTec

• What is FaceTec?
• I'm having issues with FaceTec
• Is FaceTec private and secure?

Data & Privacy

• Do you collect any data from users?
• How do I unsubscribe from newsletters and notifications?
• How can I delete my account?

Account

• Can I use different email addresses to access one account?
• Why do I get errors when putting in my ZIP or Postal code?
• I put in a wrong ZIP or postal code, how can I change it?

Referral

• How does the referral bonus system work?
• Why am I not receiving compensation from invited friends?
• Where can I enter a friend’s referral code?